I went to your store to pick up a online order. I asked Eric a question about a very minor cosmetic issue on my bike (a missing end cap on the handlebar grip). He went out to look at it, looked for the part (didn't have it), and told me I would probably need to get a new set of grips. I looked at your stock and picked out a pair. Eric told me to come back in a couple of hours and he would find someone to install the grips. On a Saturday afternoon! Eric was great, and your staff is always very helpful and friendly. As a biker who doesn't much enjoy working on his own bike, I truly appreciate it. (Employee: Eric Voget)